Are You Prepared for a Customer Complaint?

Eventually, you will have an unhappy customer who calls to complain.  Sometimes it is a misunderstanding that can be explained quickly and sometimes the customer has resisted complaining for quite some time and has finally reached the limit of their patience. In all...

It’s In The Name

  We like to invest a little extra time with a new client. This extra time is spent listening to what they EXPECT, what they want moving forward and what their perspective is about the service they are requesting. We’ve noticed a surge in new bookkeeping clients....

Service for The Customer

Does your company have a Customer Service policy? Or does your company respond to what the Customer would like? At Mind Your Own Business, we spend time with our customers during the “Meet and Greet” at the beginning of our relationship, to find out what communication...

“The Fortune Is In The Follow Up”

Widely quoted advice: The fortune is in the follow up. You network constantly, giving out your business card to people who express interest in your business. After that, if you just wait for the business to roll in, you will likely be disappointed. Follow up is not...

No Response

After sending an inquiry email, sometimes you receive silence in return. How long should you wait? Whether you’re chasing an overdue account, seeking a quote, following up on a previous request or trying to set up a meeting, if you get no response, send ONE “gentle...