by Karen Try | Feb 26, 2018 | Advice, Customer Service
Eventually, you will have an unhappy customer who calls to complain. Sometimes it is a misunderstanding that can be explained quickly and sometimes the customer has resisted complaining for quite some time and has finally reached the limit of their patience. In all...
by Karen Try | Jan 17, 2017 | Uncategorized
Recently, an IT service provider confidently declared his expertise in handling a task. Trust was given and the results were disastrous. This service provider ruined operating systems and deleted software, gave inaccurate advice and left the customer with a lost...
by Karen Try | Oct 27, 2016 | Advice, Bookkeeping, Customer Service
We like to invest a little extra time with a new client. This extra time is spent listening to what they EXPECT, what they want moving forward and what their perspective is about the service they are requesting. We’ve noticed a surge in new bookkeeping clients....
by Karen Try | Sep 15, 2016 | Advice, Customer Service
Does your company have a Customer Service policy? Or does your company respond to what the Customer would like? At Mind Your Own Business, we spend time with our customers during the “Meet and Greet” at the beginning of our relationship, to find out what communication...
by Karen Try | Jul 20, 2016 | Uncategorized
“Never mistake motion for action” Ernest Hemingway We have realized that action in moving our businesses forward creates momentum. Conversely, falling in a rut can result in a standstill. Many business owners look forward to a slower pace in the summer, some stolen...
by Karen Try | Jun 7, 2016 | Uncategorized
Actual Excuses received for not paying an overdue invoice for work completed: Business has been slow but picking up Kids have needs Ailing parents Recovering from surgeries Settling my divorce finally and freeing up monies that have been locked up Avoiding bankruptcy...
by Karen Try | May 20, 2016 | Advice, Networking
Why do we go to networking events and rent Vendor booths at tradeshows? Obviously, we want to make personal contact with potential customers and grow our business! What do you do with all the business cards you collect in the bowl for people who tried to win your door...
by Karen Try | Mar 22, 2016 | Advice
Give a little; take a little; share a little. It is a delicate balance to give and not undervalue yourself, to take and not appear greedy, and to share without over-sharing. It is especially important for the small business owner to keep their eye on the ball and the...
by Karen Try | Mar 7, 2016 | Advice
People who make something look effortless and easy are VERY good at what they do. It might be a natural flair or years of experience that brought them to this place of smooth and perfect execution. Easy for one can be torturous and a heavy weight for another to bear....
by Karen Try | Feb 10, 2016 | Advice, Bookkeeping
Customers moan and groan about getting bank statements, credit card statements, receipts and deposit information gathered together for the bookkeeper. What is less fun than that? A Revenue Canada Audit! One of the reasons that you should have an accurate and...
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